NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

• Answer	Total
  Very Good	2782
  Good	239
  Neither Good Nor Poor	20
  Poor	24
  Very Poor	5
  Don't Know	2

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment	Date
Sophie listened carefully to me and asked relevant pertinent questions , then acted upon the information I gave and referred me accordingly	Friday 19 April 2024
My situation has been thoroughly reviewed and fully explained to me. All possible action taken. Excellent.	Friday 19 April 2024
Always a pleasure to see dr marfel always pleasant and professional	Friday 19 April 2024
Sophie is very friendly, polite and easy to talk to. She rang as agreed within the appointment window.	Friday 19 April 2024
Both doctor and receptionist could not have been kinder or more professional.	Wednesday 17 April 2024
I was dealt with quickly & sympathetically. Thank you	Wednesday 17 April 2024
Efficient professions	Wednesday 17 April 2024
Professional and friendly consultation	Wednesday 17 April 2024
A pleasant and informative chat with Dr Marfell which put my mind at rest .	Tuesday 16 April 2024
Dr Marfell was superb; he was so empathetic, reassuring and helpful.	Tuesday 16 April 2024